Holds, Special Orders, and Call-Me-When-It-Lands, in One Inbox
The sticky note on the register gets lost. RetailPortal keeps every hold and special order in one place, with a status the whole floor can see.
No Credit Card Required
Holds & Special Orders for a Real Shop Floor
A customer tries something on Saturday and asks you to hold it. Someone else needs a part you do not stock. A bride wants a bouquet for next weekend. Those requests used to live in a notebook, a group text, or someone's memory.
Each request shows the item, the customer, when they want it, and where it stands. The office and the floor look at the same list.
- Pulled Before They ArriveToday's pickups sit at the top so the 5 o'clock rush is already bagged.
- Special Orders You Can TrackNew, Ordered, Ready, Picked Up, or Closed. Nothing sits in a drawer.
- A Note the Next Shift Can ReadSize, color, and what they already tried on stay with the request.
- Ask for the Review at PickupWhen the status hits Picked Up, send a Google review link from the same screen.
How Shops Use Holds & Special Orders
Boutique Holds
A jacket in their size, held through closing, with a text if they have not come by.
Hardware Special Orders
The fitting, blade, or key blank you had to order, with the customer's phone on the ticket.
Florist Events
Wedding work and sympathy orders with the date in the subject, not buried in email.
Frequently Asked Questions
Does this replace my POS hold function?
Keep using the hold in your register if you like it. RetailPortal is the customer-facing list: who asked, what they want, and when they are coming by.
Can more than one person see the inbox?
Yes. Anyone on the store's dashboard sees the same requests, so a closer is not guessing what the opener promised.
Will the customer get a text?
You can text them from the request when the item is ready, and they can opt in to sale alerts at the same time.
Put Holds & Special Orders to Work This Week
Every feature is included. Start a 14-day trial and set up the store you already run.
